At Half Dozen Tees, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy to understand your options.
1. Eligibility for Returns
We accept returns on items that are:
- Unused, unworn, and unwashed.
- In their original packaging with all tags attached.
- Returned within 30 days of the delivery date.
Custom or personalized items are non-refundable unless they arrive damaged or defective.
2. Return Process
To initiate a return:
- Contact us at Halfdozentees@gmail.com or call 203-942-6154 with your order details and reason for return.
- We will provide you with a return authorization and instructions.
- Ship the item back to the address provided, using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges for incorrect sizes or defective items. Follow the same return process to exchange your item. Once we receive the returned item, we will ship the replacement.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at Halfdozentees@gmail.com or 203-942-6154. Include photos of the damage or defect, and we will provide instructions for a replacement or refund.
6. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized products.
- Sale or clearance items.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check your bank or payment provider for pending transactions.
- Contact your credit card company or bank, as processing times may vary.
- If you still have issues, contact us at Halfdozentees@gmail.com or 203-942-6154 for assistance.
8. Contact Information
For any questions or concerns about our Return & Refund Policy, please reach out to us:
Phone: 203-942-6154
Email: Halfdozentees@gmail.com
Thank you for shopping with Half Dozen Tees. We are committed to resolving any issues and ensuring your satisfaction!